Blog
How to Sharpen Your Focus
Do you find you have days when you are highly productive and days when you are ‘busy’, but actually getting little or nothing done? When you are focused you are more productive and you feel more engaged, less stressed and better able to cope. When you...
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The Importance of Customer Service Standards
Customer service standards are making a comeback – and rightly so! Technology platforms and digital, automated and self-service delivery channels are still on the rise, but it is important to remember that there is a team of people working behind the...
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How to Apply the Three ‘Ps’ of Managing
The only constant is change and never more so than with the current need to juggle all the issues, risks, demands, people and indeed the future of your business. To keep all the balls in the air, you need to concentrate on the three major roles you as a...
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Why Self-Awareness is Crucial in your Communications
Self-Awareness is having a clear understanding of your personality, your thoughts, emotions and ultimate behaviours. It allows you to better understand how you affect other people, how they perceive you and how you ultimately manage your responses to them...
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Build a Culture of Respect and You Won’t Need Employee Wellness Programs!
Now before you get mad, please hear me out! Why is it do you think, that treating employees respectfully and as human beings is such a challenge? The success and sustainability of your organisation is dependent on the performance of your employees....
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Why Your Employees Need To Be Involved In Preparing For Brexit
If I asked you what success looks like for your organisation post Brexit, what would you say? Would it be to ensure the sustainability of your business while managing the impact(s) of Brexit? While this may well be achieved, you are likely to hit some...
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